Issues logging in to triConvey Billing

Incident Report for triSearch

Resolved

This incident has been resolved.

Posted 5 days ago. Apr 04, 2025 - 13:32 AEDT

Monitoring

The team has identified the issue, and deployed a fix.

Affected users should see a prompt to refresh the triConvey Billing page shortly.

Please note - login and loading times may take longer than usual upon first login, however, should gradually return to normal levels.

We will continue monitoring this incident.

Posted 5 days ago. Apr 04, 2025 - 12:08 AEDT

Update

An update has been posted.

We are continuing our investigation on these triConvey Billing issues.

Users may be unable to login to triConvey Billing, or (upon login) may have troubles loading Billing items, such as Invoices, Fees, etc.

Posted 5 days ago. Apr 04, 2025 - 10:15 AEDT

Investigating

We are investigating login issues with the triConvey Billing site.

Users may see the Billing page perpetually load, until they perform a forced logout at: https://app.smokeball.com.au/?/#/logout

Posted 5 days ago. Apr 04, 2025 - 09:55 AEDT

This incident affected: triConvey Billing and triConvey (Login/Authentication).